U verse troubleshoot and resolve tool

The on-screen TV app is rolling out on a market-by-market basis over the next few weeks and: Provides you with an up-to-date status of your U-verse TV service with a U-verse Service Check. Offers simple step-by-step guides, including images and tips, to address common questions.

And allows you to request a call from a customer service agent if you have any questions, with the click of your remote control. It shows how we're putting the U-verse customer first and using the unique benefits of our all-IP technology to integrate your TV and customer service experiences. A video demo is available here. With U-verse TV Account Manager application, launched in August , U-verse customers can quickly and easily make U-verse TV package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote.

U-verse TV customers can set parental controls to manage what their family orders through the Account Manager app. Once U-verse TV service is installed, the U-verse TV System Set-up Tool also provides access to on-screen information on how to set up several common features, including programming your U-verse remote control, setting the viewing aspect ratio and setting parental controls.

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Jeff C Lv 4. Troubleshoot picture problems on U-verse TV. Submit Cancel. Enter another ZIP to see info from a different area. C Release both keys, watch all 4 mode keys at the top flash red. Tips to restore sound on your own. Thank you for contacting us. We will be getting in contact with you shortly. Uverse mutes randomly and won't unmute unless I restart the box?

All the universal lights will flash twice. The Set Top Box has a. So, the MUTE button can be programmed to include the steps for. A giant MUTE will show up, all the channels. The only way to resolve the issue so far has been to reset the box. The mute.